Quality guarantee

You can count on us for excellence, expertise, responsiveness, and confidentiality in all our services. Our team works with you until you are completely satisfied with every aspect of our service. If we don’t deliver, we will not charge you, no questions asked.

The no-questions-asked guarantee

All our services are designed to make sure that your valuable work gets the recognition it deserves. So, this is our commitment to you:

If you’re not satisfied, we're not satisfied

We promise that every document edited or translated by us will be of internationally accepted quality standards. Our quality guarantee ensures that no document is rejected on grounds of poor language or imperfect presentation. If for some reason you are not delighted with the quality, we will rework your document until you are satisfied, no questions asked.

Delivery guarantee

We respect your time

We know how important your time is and we are proud of always meeting our deadlines. If your assignment is delayed by even one second, we promise to refund your full fee, no questions asked.

How to use the no-questions-asked guarantee

Contact us and briefly explain the reasons for your dissatisfaction. We will respond to you within one business day.

Frequently asked questions

What does my client manager do? When should I contact him or her?

Your dedicated client manager will support you in case of any queries or requests you may have regarding setting up your Research Group account, including how the account will be managed.

Once my group account is set up, can I add more people to my group?

Once your Research Group account has been successfully set up, you will receive further instructions on how to add people to your group. Once added, you can immediately start purchasing T&F Editing Services according to your research group requirements.

What are the pre-requisites for setting up a Research Group account?

The Research Group account, and the benefits and discounts associated with it, are meant for research groups of five or more people working together within an institution, university, lab, journal, publisher or other established entity. The account will be shared by group members and will be assigned a Client manager, who will assist the members regarding questions and doubts.